Return & Refund
At Mosicin, we want you to shop with confidence. Clothing purchases should feel clear and risk-free, so this policy explains how cancellations, returns, refunds, and exchanges work—before and after you place an order.
No Hidden Fees or Subscriptions
We believe transparency matters.
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Mosicin does not charge any additional or hidden fees
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Mosicin does not require subscriptions
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Mosicin does not enroll customers in recurring or automatic payments
You only pay the amount clearly shown at checkout for the items you choose to purchase.
Order Cancellations
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Orders may be canceled before shipment for a full refund
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Once an order has shipped, cancellations are no longer possible and the order must follow the return process
To request a cancellation, please contact our customer support team as soon as possible.
Returns
You may request a return within 30 days of receiving your order.
Return Eligibility
Returned items must meet all of the following conditions:
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Unused and unworn
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In original condition
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Returned in original packaging
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Accompanied by proof of purchase (order confirmation or receipt)
Important Notice
Please do not send items directly to the manufacturer. All returns must be sent to Mosicin’s designated warehouse. The correct return address will be provided by our customer service team after your request is approved.
Return Shipping Costs
We aim to keep return responsibilities fair and clear:
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If the return is due to a quality issue, such as a damaged, defective, or incorrect item,
Mosicin will cover the return shipping cost -
If the return is due to personal reasons, such as ordering the wrong size, personal preference, or a change of mind,
the customer is responsible for the return shipping cost
Refund Processing
Once your return is received and inspected:
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You will receive an email confirming the refund status
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Approved refunds are issued to the original payment method
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Refunds are processed within 1–3 business days
The time it takes for funds to appear depends on your bank or payment provider.
Late or Missing Refunds
If your refund has not appeared:
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Check your bank account again
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Contact your credit card company (posting times vary)
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Contact your bank for additional processing details
If the issue remains unresolved, please contact our customer support team for assistance.
Exchanges
If you would prefer an exchange instead of a refund, we are happy to help.
Exchange Process
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Contact our customer service team to request an exchange
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Return the original item to our designated warehouse
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After inspection, the replacement item will be shipped
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be issued instead.
We’re Here to Help
Our goal is to make returns, refunds, and exchanges simple, fair, and stress-free. If you have any questions or need assistance at any stage, please contact our customer support team.