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Return policy
Shop with confidence. No hidden fees. No subscriptions.
Order Cancellations
- Cancel before shipment for a full refund
- Orders already shipped cannot be canceled
Returns
- Return requests accepted within 30 days of delivery
- Items must be unused, unworn, and in original packaging
- Proof of purchase is required
- Do not send returns without contacting customer support first
Return Shipping
- Mosicin pays return shipping for damaged, defective, or incorrect items
- Customer pays return shipping for size, preference, or change-of-mind returns
Refunds
- Processed within 1–3 business days after return inspection
- Issued to the original payment method
- Bank processing times may vary
Exchanges
- Exchanges available based on stock
- If the replacement item is unavailable, a refund will be issued
Need Help?
Contact our customer support team anytime:
support@mosicin.com
Shipping
Order Processing
- Orders are prepared after confirmation
- Processing time: 1–3 business days (may extend during holidays)
- Custom items: 3–8 business days
- Changes must be requested within 12 hours of ordering
Delivery Time
Total delivery time = Processing time + Shipping time
Shipping Options & Costs
USA, Canada & Mexico
- Standard: $8 | 6–10 business days
Free on orders over $69 - Expedited: $16 | 5–7 business days
Free on orders over $159
UK, Germany, France, Italy, Australia & Spain
- Standard: $15 | 6–10 business days
Free on orders over $159 - Expedited: $26 | 5–7 business days
Free on orders over $259
Tracking
- A tracking number will be emailed once your order ships
- Custom orders include tracking after production is complete
Important Notes
- Shipping costs are calculated at checkout
- Customers are responsible for customs duties or taxes
- No delivery to P.O. Boxes or APO addresses
- Please double-check your shipping address before ordering
Need Help?
Email our support team anytime:
support@mosicin.com

