Men's Silver Black Printed Long Sleeve V-Neck Hoodie Two-Piece Set

Shipping Policy

Order Processing Once your order is confirmed, we’ll start preparing your items for shipment. Please double-check that your account email is correct to ensure you receive an order confirmation, which will include details such as your order number. If you don’t see the email, check your spam folder and whitelist our email address.

If you need to make changes, please contact us within 12 hours.

Processing Time

• Most orders are processed within 1-3 business days (Mon - Fri).
• Some items may take up to 4-5 business days, especially during holidays.
• Popular items may ship within 24 hours.
• Customized orders require 3-8 business days for processing.

In case of delays due to stock issues, we’ll notify you via email.

Delivery Time Total delivery time = Processing time (1-3 business days) + Shipping time

Delivery Methods (USA, Canada, Mexico)

1. Standard Shipping: $8, 6-10 business days
   Free Standard Shipping on orders over $69
2. Expedited Shipping: $16, 5-7 business days via DHL, UPS, FedEx, and more
   Free Expedited Shipping on orders over $159

Delivery Methods (UK, Germany, France, Italy, Australia, Spain)

1. Standard Shipping: $15, 6-10 business days
   Free Standard Shipping on orders over $159
2. Expedited Shipping: $26, 5-7 business days
   Free Expedited Shipping on orders over $259

Custom Product Processing & Shipping

• Processing Time: 1-5 business days to produce custom items.
• Shipping Time: Shipping time depends on your location and method chosen at checkout. A tracking number will be provided once your order ships.

Shipping Costs Shipping fees are based on your destination and package weight. You can see the exact cost during checkout.

Important Notes

1. Customers are responsible for any customs fees, taxes, or other import duties.
2. Please provide complete and accurate shipping details, including apartment/unit numbers.
3. We do not deliver to P.O. Boxes or APO addresses. If you insist on using one, it may take over 15 days to receive your order.
4. Business days are Monday through Friday, excluding holidays. Delivery times vary by location, and exact estimates will be provided at checkout.
5. Upon receiving your order, inspect the package for damage. If there are any issues, please contact us immediately.

For any questions, contact our Customer Service team: mosicinshop@gmail.com

Refund & Return Policy - Mosicin.com

Order Cancellations

We accept order cancellations before the product is shipped. If you cancel your order during this period, you will receive a full refund. However, once the product has been shipped, the order cannot be canceled.

Returns

Your satisfaction is important to us. If you need to return an item, you may request a return within 30 days of receiving your order.

Return Eligibility:

• The product must be unused and in its original condition.
• It should be in the original packaging.
• A receipt or proof of purchase is required for all returns.

Note: Please do not return items directly to the manufacturer. All returns must be coordinated through Mosicin.com.

Return Shipping Costs:

• The buyer is responsible for return shipping costs.
• Once we receive and verify your returned item along with your return tracking number, your refund will be processed within 1-3 business days.

For return inquiries, please contact our Customer Service at mosicinshop@gmail.com.

Refunds

After we receive your returned item, we will inspect it and notify you via email about the approval status of your refund. Once approved:

• The refund will be processed back to your original payment method.
• Refunds typically take 1-3 business days to reflect on your account.

Please note: If your refund is delayed due to weekends, holidays, or bank processing times, it may take slightly longer. For further clarity on refund timelines, please contact your card-issuing bank.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

1. Check your bank account.
2. Contact your credit card company, as refunds may take time to post officially.
3. Reach out to your bank, as processing times can vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at mosicinshop@gmail.com.

We aim to process all refund requests promptly within 1-3 business days after receiving your returned item. Thank you for shopping with Mosicin.com!